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Are you experiencing technical problems that require our help?

Our competent online support service is at hand to provide you with expert advice.

The direct route is the fastest route, especially when it comes to your technical queries. To make sure you receive fast and effective support, please fill in the form in as much detail as possible and click "Send".

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Subject*
 
Name*
email Address*
Project
    
Please enter the name (if available) of the current project.
Product Family
Version/Build
Which CoreMedia version and build is used
JDK
Hardware
OS
Which Java version is used
On which Hardware is the CoreMedia Software running? e.g. SunFire
Which operating system is used? e.g. Solaris, Windows XP
Please enter your request.
Please describe the problem in as much detail as possible.
Database
Which database is in use? (e.g. Oracle 9i, DB2).
File Upload
You can upload up to 10 files with a limit of 10MB
Is the error reproducible?
Type of request.
Evaluation - what effects does this problem have for your work:**
Critical
The website or product is not available. The error needs immediate attention.
Serious
The product or one of its components does not work or several important functions are missing. There is no known workaround.
Uncritical
The product or one of its components works, however, there is a slight defect or it does not match what is stated in the documentation.
Question
Request an answer to a specific question.
What effects does this problem have when you are working with the system?
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