NEC implements a European-wide online platform

The customer: NEC Display Solutions Europe GmbH

NEC develops and markets high quality CRT/LCD monitors Europe-wide. To extend and introduce a more flexible model for its customer services, it was necessary for NEC to implement a Europe-wide online platform. The requirements of the individual countries should be taken into account while maintaining central data management. Using a content management system for the internet, extranet and intranet, NEC wants to introduce a Europe-wide homogeneous information infrastructure and implement a new business model quickly.

The solution

NEC needs to inform employees and partners about new products constantly. Using www.nec.com on the CoreMedia platform, the company can not only present itself and its products online but also confirm its position in the monitor market. By implementing CoreMedia, all European NEC organizations obtain a constant source of information so that employees and visitors to the individual national internet site can always find the latest information. An exchange between the European organizations and dealerships is necessary to ensure that information flows effectively. With its intranet, NEC has created a unified communication platform that, in addition to managing documents, is a tool facilitating the internal exchange of information. The user management system integrated in the intranet allows employees profile-defined access to content. Furthermore, all web-based services, as well as the CoreMedia Editor, are available centrally to maintain the content. Dealership platforms for Germany, England and France have been designed using the extranets. The CoreMedia system secures communication without neglecting the needs of the individual countries. The complete online platform consists of a database server, a production server, a live server, a generator/web server, an application server and a terminal server. Access to the CoreMedia Editor takes place using the terminal server via Cytrix Winframe. Together with a central management centre, this ensures that all web-based services can be made available.

"By launching our complete web platform based on the CoreMedia content management system, we are able to provide our customers and employees with a Europe-wide information platform. In terms of the varying extranet solutions, we can now expand our interactive platform as far as the portal and by doing so, quickly identify cost saving potential", says Daniela Steinhart, Corporate Marketing Communication Manager, NEC.