Customer service portal with CoreMedia CMS

Reduce costs and retain customers

Today's competitive markets exert enormous price pressure on companies. Often, it's customer service that suffers as a result. But this need not be the case: interactive services via the internet or mobile phone are able to reduce the costs of running expensive branch offices and also make customer service more effective, thereby increasing customer satisfaction. The key to achieving these gains is having service-enabling technological components that are effective, user-friendly and advantageous for both the customer and the company. This is especially true of the CMS that operates behind the interactive information portal – ideally in connection with the company's own intranet.

CoreMedia technology for efficient service and satisfied customers

CoreMedia CMS offers all the benefits of an enterprise content management system – such as high performance and proven, reliable technology. But thanks to its differentiated workflows, it also provides ideal support for the processes in large-scale companies, often with tens of thousands of staff, many of whom are engaged with customer care. With its prize-winning usability, CoreMedia CMS enjoys extremely high levels of acceptance within companies, making it easier to keep customer information up to date. Furthermore, CoreMedia CMS can be seamlessly integrated with existing content managment systems or, naturally, a CoreMedia intranet solution, thus ensuring access to up-to-date customer data and fast resolutions of customer requests on the internet too. With its powerful search functionality, personalized services and its comprehensive compatibility with a wide range of end devices, CoreMedia supplies the ideal foundation for a satisfied and growing customer base.

CoreMedia supports leading companies with customer self-care

CoreMedia technology and the benefits it delivers have won the recognition of many of the market's leading companies. Top European insurance companies such as Barmer and the Techniker Krankenkasse rely on CoreMedia CMS. So do debitel and Deutsche Bahn, the German national railway. CoreMedia CMS offers a secure, flexible and proven technology platform for integrated information management, personalised services and multi-channel delivery.